Terms & Conditions
Gramno.com is owned by Gramno D.o.o please read the following Terms & Conditions carefully. By using our services you are accepting that you are aware of all the terms of use and the content of this document. If you have any concerns or disagree with the proposed terms of use in any way, and hence do not want to accept our terms, you are welcome to contact us regarding the issue so that it may be discussed.
1. General terms of use.
1.1. Gramno D.o.o sells Cd Keys, Prepaid Cards, Accounts, and time as a service see 1.1.1. We do not claim to be the owners or representatives of the trademarks, brands and intellectual properties of others – they remain the property of their original copyright owners.
1.1.1 Power Leveling & Boosting.
1.1.2. The Power Leveling Service & Boosting is provided by Gramno D.o.o to temporary access your account and character.
1.1.3. The process for power leveling will differ by game & service purchased. Refer to specific product information for details.
1.1.4. Your character/account will not be used to steal, harass, cause grief or involve itself in anything improper that will tarnish the reputation of your character/account.
1.1.5. Screen shots of your character and bank are taken before and after a power-leveling service for quality assurance purposes. Should you retrieve your account before screen shots are taken, Gramno D.o.o are unable to entertain any complaints.
1.2. The process by which our service will be carried out differs depending on the game and service requested by the customer. All orders will be finished within a reasonable time frame. If we fail to meet your expectations regarding the quality and speed of our service, you – our customers, may contact us and request that another booster finish your order. We undergo serious internal procedures to deal with such situations, take measures to ensure we perform at the highest level on the market and also monitor all personnel on the Site.
1.3. All products and services available on the Site are delivered via digital delivery means such as email or in-game services.
1.4. The Site does not offer any physical products or property.
1.5. Gramno D.o.o does not guarantee that the descriptions of all or any products displayed on the site are 100% accurate. This is mainly due to the difficulty inherent with operating within a proposed time limit. However, we have done our best to explain the content on the Site and its services and correctly and realistically as possible.
1.6. Gramno D.o.o reserves the right to change or alter any of the Site’s content, conditions, terms, or policies,as well as our respective extensions,at any time and without notice. By using any service that the Site offers, you agree that Gramno D.o.o not be liable or accountable to you for any modification, suspension or discontinuance of the services.
1.7 THIRD-PARTY LINKS
1.7.1.Certain content, products, and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
1.8. Payments
1.8.1 Additional Terms and Conditions; EULAs When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred toas the "G2A Pay services provider") to make a purchase on our website, responsibilityover your purchase will first be transferred to G2A.COM Limited before it is delivered toyou. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay servicesprovider and customers who utilize services of G2A Pay are governed by separateagreements and are not subject to the Terms on this website.With respect to customers making purchases through G2A Pay services providercheckout, (i) the Privacy Policy of G2A Pay services provider shall apply to all paymentsand should be reviewed before making any purchase, and (ii) the G2A Pay servicesprovider Refund Policy shall apply to all payments unless notice is expressly provided bythe relevant supplier to buyers in advance. In addition the purchase of certain productsmay also require shoppers to agree to one or more End-User License Agreements (or"EULAs") that may include additional terms set by the product supplier rather than by Usor G2A Pay services provider. You will be bound by any EULA that you agree to.We and/or entities that sell products on our website by using G2A Pay services areprimarily responsible for warranty, maintenance, technical or product support servicesfor those Products. We and/or entities that sell products on our website are primarilyresponsible to users for any liabilities related to fulfillment of orders, and EULAs enteredinto by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.
You are responsible for any fees, taxes or other costs associated with the purchase anddelivery of your items resulting from charges imposed by your relationship with paymentservices providers or the duties and taxes imposed by your local customs officials orother regulatory body.
For customer service inquiries or disputes, You may contact us by email at [email protected]. Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected].
1.9. Refund Policy
1.9.1 You can request a refund for any purchase on Gramno.com and it doesn't matter what is the reason. It's possible that you made the purchase by mistake; you may haven't read the product description correctly.
Issue a refund for any reason, if the request is made within twenty-four hours of purchase, and the cd keys or prepaid card is not send.
If we started a Boosting service or Coaching we can charge for the part that is finished.
2. Customers Duties.
2.1. You, as customer, are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our services only with involvement of a parent or guardian. Gramno D>o.o reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
2.2. You agree to cooperate with any investigation of Gramno regarding fraudulent or improper activities such as (including but not limited to):, false claims regarding non-receipt of products or services, fraudulent charge backs, stealing of property or ideas belonging to or entrusted to Gramno.
2.3. Customers accept by using our services that they are aware and know what you are paying for, and that the Service you are paying for matches your in-Game information. If there are errors in the information you provide when purchasing service from us may result in delay of your boost or reducing the amount of wins/divisions/ranks that you wanted to the amount that the price paid by you matches the correct information of your account.
2.4. Customers are allowed to post comments, ratings in our site. However Gramno D.o.o reserves the right to remove or edit such comments if they are found to be: illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights of or otherwise injurious to third parties, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”
2.5. You agree to indemnify and hold Gramno D.o.o and its employees, harmless from any claims, demands, losses or costs, including reasonable attorneys’ fees, due to or arising out of your use of our services, your breach of these Terms and Conditions, or your violation of any law or the rights of a third party.
2.6. Failure to abide by our terms of use may result in a premature cancellation of your service or additional charges.
3.0. Customer rights.
3.1. Customers have the right to contact our live support or admins at any time if a problem with their current or future order arises.
3.2. Customers have the right to rate, comment and give feedback on our service.
3.3. Customers with limited rights provided by Gramno D.o.o can view all parts of the Site (visible and available to clients) and are permitted to voice their opinions on them and in cases of errors, bugs, or inaccuracy of the information contact the admins to request maintenance.
3.4. Customers can contact the admins with demand to remove content that is their copyright.
4. Affiliate/Referrals.
4.1.1. This agreement describes the terms and conditions for participation in the Gramno D.o.o affiliate program. In this agreement, the term “Affiliate” refers to you (the applicant). In this agreement, “Gramno D.o.o” refers to the product owner and publisher.Gramno D.o.o affiliate program administered in full through our own internal affiliate system.
4.1.2. We may modify any of the terms and conditions within this Agreement at any time and at our sole discretion. These modifications may include, but are not limited to, changes in the scope of available referral fees, fee schedules, payment procedures, and Affiliate Program rules. If any of the modifications are UNACCEPTABLE TO YOU, your only recourse is to terminate this Agreement. If you CONTINUE PARTICIPATION IN THE PROGRAM, it will be considered as your acceptance of the change.
4.1.3. You will be issued a special URL once you become an member of the Gramno D.o.o Affiliate Program which will be unique to you and you only, and will allow you to be paid for affiliate referrals.
4.1.4. Affiliates will receive 3% of the revenue as a commission from orders placed through properly coded Affiliate links (unless noted otherwise for a particular product). Commissions may change at the discretion of the product publisher.For a sale to generate a commission to an Affiliate, the customer must complete the order form and remit full payment for the product ordered through the secure order system. Word of mouth referrals will not result in an affiliate commission being generated. Commissions will only be paid on sales that are made when the customer clicks through qualified, correctly structured Affiliate links. Properly coded links are the sole responsibility of the affiliate.
4.1.5. Gramno D.o.o pays affiliates via a PayPal account, provided to us when a member joins. If the PayPal email changes, it is the responsibility of the affiliate to notify Gramno D.o.o to ensure proper commission payments. We will not resend payments returned due to incorrect payment email addresses.
4.1.6. Gramno D.o.o will be solely responsible for processing every order placed by a customer via affiliate links. Affiliates are not authorized to collect payments or sell any Gramno services from other websites as a “reseller” and no “resale” rights are granted in ANY way. Affiliates are not authorized to sell any of these products on eBay or other auction sites. Gramno D.o.o will also be solely responsible for all customer service inquires. All affiliates understand and acknowledge that no physical products will be shipped.Customers who purchase products and services through the Gramno D.o.o Affiliate Program will be deemed to be customers of Gramno D.o.o. Accordingly, all rules, policies, and operating procedures concerning customer orders and service will apply to those customers. We may change our policies and operating procedures at any time. Prices and availability of our products and services may vary from time to time. Gramno D.o.o policies will always determine the price paid by the customer.
4.1.7. The following cases are prohibited and are grounds for immediate termination of the affiliate account.
Affiliates MAY NOT use the Gramno D.o.o logo, logo marks, or other Gramno D.o.o website/branding imagery in a header graphic or in any was as to indicate they are officially affiliated or partnered with Gramno D.o.o.
Affiliates MAY NOT use the term “Gramno” in ANY variation in their site URL.
Affiliates MAY NOT use any of the product names in ANY variation in their site URL.
Affiliates MAY NOT promote coupons that were not provided to them personally by Gramno D.o.o. Want to promote a coupon? Contact us and we can work with you. You may NOT promote coupon codes you may have found elsewhere online.
Affiliates MAY NOT host or promote “coupon stacking” sites where customers may combine coupons to receive additional discounts.
Doing so can result in the termination of your affiliate account and withholding of affiliate payments for violating our affiliate agreement.
4.1.8. Gramno D.o.o strictly prohibits affiliates from using spam e-mail and other forms of Internet abuse (including spamming forums, blogs, Twitter, Facebook, and other social media outlets) to seek sales. Spam is defined as including, but not limited to, the following:
Electronic mail messages addressed to a recipient with whom the sender does not have an existing business or personal relationship or is not sent at the request of, or with the express consent of, the recipient through an opt in subscription;
Messages posted to Usenet, forums, Twitter, Facebook, and message boards that are off-topic (unrelated to the topic of discussion), cross-posted to unrelated newsgroups, posted in excessive volume, or posted against forum/message board rules. Be conscious of forum rules! If a forum owner or moderator complains that an affiliate has spammed, the affiliate account may be permanently terminated after investigation.
Content posted on free blog websites for the sole purpose of keyword spamming or comments posted to legitimate blogs that violate the comment policy of the blog owner.
Solicitations posted to chat rooms or to groups or individuals via Internet Relay Chat or “Instant Messaging” system;
Certain off-line activities that, while not considered Spam, are similar in nature, including distributing flyers or leaflets on private property or where prohibited by applicable rules, regulations, or laws.
Gramno D.o.o may undertake, at its sole discretion and with or without prior notice, the following enforcement actions:
Account Termination: Upon the receipt of a credible complaint,Gramno D.o.o Affiliate Program manager may investigate the complaint, and if necessary, will then terminate the affiliate account of the individual implicated in the abuse. Termination results in the immediate closure of the member and affiliate account, the loss of all referrals, and the forfeiture of any unpaid commissions accrued to the account.
If you wish to report a violation of our Anti-Spam Policy, please forward all relevant evidence via email form at http://www.gramno.com/contact
4.1.9. Affiliates are independent contractors, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties. Affiliates have no authority to make or accept any offers or representations on our behalf. Affiliates will not make any statement, whether on their sites or otherwise, that reasonably would contradict this statement.
4.1.10. The term of this Agreement will begin when you accept and will end when terminated by either party. Either Gramno D.o.o or the affiliate may terminate this Agreement at any time, with or without cause. Upon the termination of this Agreement for any reason, all licenses granted hereunder shall immediately terminate and you will immediately cease use of, and remove from Affiliate’s Web Site, all links to the Gramno D.o.o websites, and all Gramno D.o.o trademarks and logos, other Gramno D.o.o marks and all other materials provided in connection with this program.
4.1.11. Gramno D.o.o will not be liable for indirect, special, or consequential damages (or any loss of revenue, profits, expenditures or data) arising in connection with this Agreement or the Program, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement and the Program will not exceed unpaid accrued commissions payable to the affiliate under to this Agreement.
4.1.12. We make no express or implied warranties or representations with respect to the Affiliate Program or an affiliate’s potential to earn income from the Affiliate Program. In addition, we make no representation that the operation of the websites or the Affiliate links will be uninterrupted or error-free, and Gramno D.o.o will not be liable for the consequences of any interruptions or errors.
4.1.13. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.If any of the provisions of this Agreement are determined by a court to be unenforceable, they shall be severed from this Agreement, and the remaining provisions shall remain in full force and effect. By signing up with the Gramno D.o.o Affiliate Program, you acknowledge that you have read this agreement and agree to all its terms and conditions. You have independently evaluated this program and are not relying on any representation, guarantee, or statement other than as set forth in this agreement.
5.0. Final Word
5.1. The Regulations are governed by the laws of Serbia without reference to their conflicting provisions. Parties approving the Regulations are totally subject to the jurisdiction of courts in Serbia, Smederevo.
5.2. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is' and ‘as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Gramno D.o.o, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
